New Member Profile: STRIPSTEAK Waikiki

Award-winning Chef Michael Mina brings STRIPSTEAK to Waikiki at the International Market Place. STRIPSTEAK Waikiki presents an evocative and modern twist on the classic American steakhouse that reflects the best of Hawaiian flavors and hospitality. Waikiki marks the third location of the STRIPSTEAK brand, offering a refined yet edgy approach to the steakhouse experience. At…

New Member Profile: Hawaiian Paradise Coffee

Hawaiian Paradise Coffee launched in 2000 and has become one of Hawai’i’s largest foodservice coffee roasters by volume. As one of the state’s largest coffee suppliers, we are dedicated to providing the best quality and variety in our blends in the most sustainable way possible. Our fresh coffee – delivered daily from our state-of-the-art roasting…

4 Tips for Managing Customer Expectations

When providing your customers with exemplary service, managing their expectations is essential. Follow these four tips, to establish a rapport with the customer, determine their wants and needs, and ultimately set realistic goals to leave them satisfied. Cushion with empathy.Listen and acknowledge the customer’s issue and relate to their emotions. To demonstrate that you understand…

HRA Maui Networking Mixer Recap

HRA has an active membership on the Valley Isle.  On December 13th Fleetwood’s on Front Street hosted HRA members and guests at the iconic Lahaina waterfront establishment. It was fantastic to see the interest and enthusiasm in the Maui restaurant community. HRA plans to continue the momentum in the coming months with another Maui mixer…