When providing your customers with exemplary service, managing their expectations is essential. Follow these four tips, to establish a rapport with the customer, determine their wants and needs, and ultimately set realistic goals to leave them satisfied. Cushion with...
Weak fourth-quarter sales and traffic slowdowns rounded out 2016 on a low note for the restaurant industry as whole, but several indicators suggest better days are ahead. A shifting economic climate promises more jobs, more disposable income and a better business...
