Announcing New Restaurant of the Year Award

Each year, HRA recognizes the best of the best in Hawaii’s food service industry at the annual Employee Appreciation and Excellence Awards. The 2017 awards will be held on March 20 at the Kahala Hotel and Resort. For more information and to purchase a table or tickets visit:  https://hra3.wildapricot.org/event-2430305 This year we are excited to…

HRA January Membership Mixer Recap

On January 23 over 50 HRA members and guests gathered on the lanai at Outback Steakhouse in Hawaii Kai for the first membership mixer of 2017. Thank you to Tyler Roukema for hosting us and to Hawaiian Paradise Coffee for coffee to end the evening on a high note.  Pacific Digital Signs demo’d their social…

American Heart Month – Promote Heart Healthy Meals

February is American Heart Month, which creates a great opportunity for restaurants to help spread the awareness about preventing heart disease. One important role that the restaurant industry plays in this awareness is to be able to promote heart healthy meal options to their customers. Many forms of heart disease can be prevented or managed…

New Member Profile: STRIPSTEAK Waikiki

Award-winning Chef Michael Mina brings STRIPSTEAK to Waikiki at the International Market Place. STRIPSTEAK Waikiki presents an evocative and modern twist on the classic American steakhouse that reflects the best of Hawaiian flavors and hospitality. Waikiki marks the third location of the STRIPSTEAK brand, offering a refined yet edgy approach to the steakhouse experience. At…

New Member Profile: Hawaiian Paradise Coffee

Hawaiian Paradise Coffee launched in 2000 and has become one of Hawai’i’s largest foodservice coffee roasters by volume. As one of the state’s largest coffee suppliers, we are dedicated to providing the best quality and variety in our blends in the most sustainable way possible. Our fresh coffee – delivered daily from our state-of-the-art roasting…

4 Tips for Managing Customer Expectations

When providing your customers with exemplary service, managing their expectations is essential. Follow these four tips, to establish a rapport with the customer, determine their wants and needs, and ultimately set realistic goals to leave them satisfied. Cushion with empathy.Listen and acknowledge the customer’s issue and relate to their emotions. To demonstrate that you understand…